In 2022, Council invited residents to have their say as part of a milestone project to deliver a new standard of communications and community engagement across the region. This involved extensive community consultation to understand the communications and engagement needs of the Western Downs.

With over 500 survey responses and face-to-face engagement, the feedback gathered informed the development of Council's national award-winning Communications and Community Engagement Strategy, providing a clear vision for the organisation on how to best engage and communicate with residents.

The strategy includes actions and recommendations underpinned by the objective of strengthening Council’s relationship with community through meaningful communications and community engagement.

Where we are now

Two years since the initial community consultation, Council is now conducting a check-in with residents to understand how the organisation's communication and engagement efforts are tracking and what improvements can be made.

Residents are encouraged to provide their feedback via the below online survey before Friday 24 May 2024.

The survey will be promoted right across the region and will also be available in print formats at Council's Customer Service Centres, Libraries, and Visitor Information Centres to ensure everyone has an opportunity to have their say.